Terms & Conditions

Last Updated: 7th February 2025

Welcome to Darren Moody Web Design (“we,” “us,” “our”). By working with us or using our services, you agree to the following terms and conditions. Please read them carefully.

1. Services Provided

We provide website design, development, and related services as agreed upon in the project proposal or contract. The scope of work, timeline, and costs will be outlined before starting any project.

2. Payments & Pricing

2.1 Payment Terms

• A deposit of [30–50%] of the total project cost is required before work begins. The exact percentage will depend on the project scope and will be agreed upon before starting.
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• The remaining balance is due upon project completion, before the website goes live.
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• For larger projects, a staged payment plan may be arranged (e.g., 30% upfront, 40% after design approval, and 30% before launch).
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• Late payments may result in delays or suspension of work until payment is received.
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• Post-Launch Support: We expect that some minor issues may arise after launch, and I will be on hand to support you during this period at no additional charge. Small tweaks and fixes will be included in this support, but more complex changes—such as adding a whole new page—may incur an additional hourly fee.
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• Ongoing Updates & Changes: After one month from launch, any further updates, edits, or maintenance will be charged at an hourly or day rate, which can be discussed based on your needs and budget.

2.2 Additional Charges

• Hourly Rate: My standard hourly rate is £30 per hour. However, I will provide a rough timeline for the work in advance to help you plan around your budget. If the work looks likely to exceed the estimated time, I will inform you beforehand.
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• Change Requests: After final approval, any additional edits or changes beyond the agreed scope will be billed at my hourly rate. However, we can agree on a fixed fee in advance, which may be at a slightly reduced rate. Please discuss any extra work with me beforehand so we can find the best pricing option for your needs.
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• Urgent Work: Requests that require immediate attention or out-of-hours work may incur an additional fee.
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• Domain, Hosting & Third-Party Costs: If you haven’t already set up domain registration, website hosting, or any required third-party software (such as premium themes, plugins, or e-commerce tools), I can recommend suitable options and provide a quote for setting these up for you. These costs will be additional to the main project fee.
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• Face-to-Face Consultations: Due to travel time and expenses, in-person meetings are charged at £30 per hour, with prior agreement.
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3. Project Timelines & Delays

• I will provide an estimated timeline for completion, but this may vary depending on project complexity and client responsiveness.
• If I experience an unforeseen family emergency or personal situation, I will notify you as soon as possible and provide an updated timeline.
• Delays caused by late client responses, incomplete content submissions, or additional requests may result in a revised deadline.

4. Client Responsibilities

To ensure timely project completion, clients agree to:

• Provide all necessary content, images, and information on time.
• Review and approve work within a reasonable timeframe.
• Ensure they have the right to use any provided content (e.g., images, text, trademarks).

5. Revisions & Approvals

• Website projects typically include:
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• [3–5] rounds of revisions, depending on the project scope.
  • Initial Concept & Wireframes: 1 round
  • Design Phase: 1–2 rounds
  • Development Phase (pre-launch tweaks): 1 round
  • Final Adjustments (post-launch minor fixes): 1 round
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• Additional revisions beyond the agreed number will be charged at my hourly or day rate, depending on the complexity of the request.
• Post-Launch Updates: From one month after the site launch, any further updates, changes, or maintenance will be charged at an hourly or day rate, which can be discussed with the client to suit their budget and needs.

6. Ownership & Intellectual Property

• Upon final payment, the website and its content become the client’s property.
• I may retain the right to showcase the project in our portfolio unless the client requests otherwise.

7. Liability & Warranty

• I strive to deliver high-quality work, but I cannot guarantee that a website will be 100% error-free or immune to security breaches.
• I are not responsible for website issues caused by third-party services, hosting providers, or client modifications after launch.

8. Cancellations & Refunds

• If the project is cancelled before work begins, the deposit may be refunded at my discretion.
• If the project is canceled after work has started, the deposit is non-refundable, and additional fees may apply for work already completed.
• If I need to cancel a project due to unforeseen circumstances, I will offer a fair refund based on work completed.

9. Termination of Services

I reserve the right to terminate a project if:

• A client fails to communicate or provide necessary content for an extended period.
• Payments are not made on time.
• The client engages in abusive, unethical, or inappropriate behaviour.

10. Updates to These Terms

We may update these Terms & Conditions as needed. Clients will be notified of significant changes.

11. SEO Disclaimer

I can implement basic SEO on your website, such as optimizing page titles, meta descriptions, and images, to improve search visibility. However, I cannot guarantee that your website will appear at the top of Google searches, as I am not an SEO specialist. I will do my best to improve your site’s SEO, but for advanced SEO strategies, I recommend consulting an SEO specialist. Additionally, please note that any changes I make will not update instantly—search engines index updates in their own time, which is beyond my control.

12. Contact Information

If you have any questions about these Terms & Conditions, please contact me at:

📧 Email: darrenmoodywebdesign@gmail.com
📍 Address: Bourton on the Water, Cheltenham, Gloucestershire